Find answers to frequently asked questions.

The PayFEX Prepaid Mastercard looks and feels like a debit or credit card, but like a PAYG phone, it needs to be loaded with funds before it can be used. There is no credit involved and it is not linked to your bank account. The card can be used as a corporate expense, incentive or payroll card.

Please register your card and log into the cardholder portal. Click on the activate button if your card is not already shown as active, and then click the display PIN button.

You can change your PIN at most high-street ATMs.

You can’t load the card yourself. The PayFEX Prepaid Mastercard is a corporate solution; only the company providing you the card can load it.

Your funds will be available immediately. As soon as they have been loaded to your prepaid card. You will be able to withdraw cash from ATMs and make purchases immediately.

You can view your balance and transactions form the cardholder portal. Alternatively you can call us on + 44 20 3137 0232 (Europe) or + 1 646 844 5561 (Americas). to request a balance or query any of your transactions.

You can use the card at millions of locations worldwide. It is valid wherever you see the Mastercard Acceptance Mark.